Rehevia
Support
Something not working, or a question about your account or a purchase? Write to us and we will help.
Last updated
How to get help
Email info@gestionatech.de. Write in English, German or French — whichever you would rather use.
One person reads these. A clear description gets a faster answer than an urgent one.
What to include when reporting a problem
The more of this you can give us, the less we have to ask you afterwards:
- your device model (for example, iPhone 14 Pro);
- your iOS version;
- the Rehevia version, shown in the app settings;
- roughly when it happened, including your time zone;
- what you expected to happen, and what happened instead.
What not to send us
Please do not send us transcripts of your practices, the names of people you are practising a conversation about, or where you work.
We do not need any of it to fix a bug, and email is not the place for it. Describe what the app did — not what the conversation was about.
Billing, purchases and refunds
If a subscription or pass you bought is not showing up, try Restore Purchases in the app first. That fixes most cases, including after reinstalling or changing device.
Billing, renewal, cancellation and refunds are handled by Apple, not by us. Refund requests in particular have to go through Apple — we cannot issue them on your behalf, though we are happy to help you work out what happened.
Deleting your data
You can delete a single practice, your entire practice history, or your whole account from inside the app.
What is stored and what is not is set out in full in the privacy policy.
This is practice, not an emergency service
Rehevia is software for rehearsing a conversation. It is not a crisis line, and nobody is monitoring it.
If you or someone else is in danger or in crisis, contact your local emergency number or a crisis service in your country.